FINAL SALE: Items marked as “Final Sale” are not eligible for returns or exchanges due to change of mind. If an item is faulty, you may be entitled to a replacement or refund after assessment by our Customer Experience team. If you're unsure, you can contact our team at support@presics.com.au.

Once your return arrives at our warehouse, please allow our team up to 5-10 business days to process your refund. You will receive a separate refund notification, and it may take a further 5-10 business days for the funds to settle in your nominated bank account.

All orders are eligible for a return or exchange of any item within 30 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).

Please contact our support team at support@presics.com.au an we will take care of you, right away.

Once your return is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.

International returns: It can take up to 21 business days for the funds to credit back to your original payment method once the items are received at the warehouse.